Shipping policy
Shipping Information
At Qayan Fragrances, we are committed to providing a seamless shopping experience from checkout to delivery. Every order is carefully processed and shipped to ensure your fragrances arrive safely and in excellent condition.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day. During periods of high demand, processing times may be extended.
Shipping Methods
Standard Shipping
Estimated delivery: 3–7 business days
Expedited Shipping
Expedited shipping options may be available at checkout depending on destination and carrier availability.
Delivery estimates begin once the order has been shipped and are provided for reference only.
Shipping Rates
Shipping charges are calculated at checkout based on the selected shipping method, destination, and order details.
From time to time, Qayan Fragrances may offer promotional shipping discounts or free shipping on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to become available.
Delivery Delays
While we strive to meet all estimated delivery windows, Qayan Fragrances is not responsible for delays caused by shipping carriers, severe weather conditions, holidays, customs procedures, or other circumstances beyond our control.
Lost, Damaged, or Missing Packages
If your order arrives damaged or if you believe your package has been lost in transit, please contact our customer support team promptly. We will work with the carrier to investigate and assist in resolving the issue.
Address Accuracy
Customers are responsible for ensuring that all shipping information is accurate at the time of purchase. Qayan Fragrances is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided during checkout.
Contact Us
Qayan Fragrances
2431 Spring Forest Rd, Suite 100
Raleigh, NC 27615, United States
Email: qayanfr1@gmail.com
Phone: (313) 391-9332